Frequently asked questions.

What does kepek do?

kepek is an observational tool that describes visible scalp signs — flaking, dryness, sebum appearance, density — from a photo, in plain language. Upload from our mobile app or the web and you get a report.

Is this a medical diagnosis?

No. kepek doesn't diagnose or prescribe. Reports use observational language like "possible sign" or "could suggest". Clinical judgement always belongs to a clinician. Details: medical disclaimer.

Where is my photo stored?

Nowhere. The photo is processed in server memory during analysis and deleted automatically after the report is generated. We don't keep persistent files on disk. Details: privacy policy.

What do credits mean?

One analysis = one credit. You get 15 starter credits at sign-up. When they run out, the mobile app sells 10-credit packs (one-time payment; no subscription). Credits never expire.

Are credits refundable?

App Store and Google Play purchases follow Apple/Google's standard refund policy. Request via Apple: reportaproblem.apple.com. If a purchase failed on our side due to a technical issue, write to us directly and we'll credit your account.

Can I use kepek without an account?

The mobile app lets you use your starter credits as a guest. Sign up to keep history across devices; on sign-up, your guest analyses merge into your account.

Which languages do you support?

The app is available in 11 languages: Turkish, English, German, Spanish, French, Italian, Brazilian Portuguese, Japanese, Simplified Chinese, Arabic, Persian. Reports are generated in your chosen language automatically.

Where do recommended products come from?

The kepek team curates them — we look at the simpler, more-researched corners of the market. Some links are affiliate (we earn a commission, your price doesn't change). Details: affiliate disclosure.

How do I request data deletion?

Write "delete account" to [email protected]. Within 30 days we delete your account data, analysis history and billing records (except where legally required).